Overview

At luxehavenlife, we aim to ensure every customer is satisfied with their purchase. Due to the handmade and customized nature of many products, our return policy is carefully structured to balance product integrity and customer protection.

By placing an order, you agree to the terms outlined below regarding returns, refunds, and replacements.

Return Eligibility

Returns are accepted under the following conditions:

Non-Returnable Items

Due to hygiene, customization, and production constraints, the following items cannot be returned:

• Personalized stationery

• Custom packaging sets

• Sale or clearance items

• Digital or printed custom designs

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection. Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

We may require photo evidence to process replacements or refunds.

Exchanges

We only replace items if they are defective or damaged. Exchanges for size, color, or preference changes are not guaranteed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure safe return delivery.